Frequently Asked Questions
Explore the answers to our most frequently asked questions.
PRODUCT
How long is my wreath likely to last?
Our goal is for our door wreaths to look their best for a minimum of four weeks, so we only retail designs using foliage that we know meets these standards. If your wreath is displayed in a suitable location and cared for properly, your wreath should last for a minimum of four weeks.
How do I care for my wreath?
We recommend that you mist your wreath using a clean spray bottle containing fresh water every 1-2 days. We also advise that you bring your wreath indoors during extreme weather events.
Do not submerge your wreath, or lay it flat to water using a watering can.
Where should I display my wreath?
Wreaths are most commonly found on the front doors of peoples homes, but can also look great indoors. Our products will look better for longer when displayed outdoors, but should you decide to display them indoors we recommend that you keep them away from direct heat sources and follow our care instrictions.
How can I hang my wreath?
All of our wreaths come with a string hook as standard. This can be used to attach your wreath to exiting nails or screws you may already have in your door, or can be attached to an over-door hanging solution. We also offer optional adhesive tape free of charge.
ONLINE ORDERING
How can I amend my order?
If you need to make an amendment to your order, including altering the delivery address or date, please contact us at customerservice@thecotswoldwreathcompany.co.uk
Where do I collect my order from?
Orders placed for collection can be collected from our address as found on our Contact page via a pre arranged collection slot.
Where do you deliver?
We offer hand delivery to addresses in Cirencester, and national delivery via Royal Mail.
When will my product be ready for delivery/collection?
To ensure the longevity of our products, we only begin to build our products after we receive your order. Because of this, please allow up to 5 working days before your product is ready for collection or out for delivery.
How do you package and ship your products nationally?
We package each product according to the size and design of the wreath you've ordered. Because of this, our packaging can often be different for each order.
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We ship our products nationally using a Royal Mail Special Delivery 24 Hour service.